d) Audio and video conferences
For communication with our customers, we use online conference tools, among other items. The individual tools we use are listed below. If you communicate with us via video or audio conference on the internet, your personal data will be collected and processed by us and the provider of the respective conference tool. The conference tools will thereby collect all the data you provide/insert to use the tools (email address and/or your phone number). The conference tools will also process the duration of the conference, the start and end (time) of participation in the conference, the number of participants, and other "context information" in connection with the communication process (metadata). The provider of the tool will also process all technical data required for the handling of the online communication. This includes in particular IP addresses, MAC addresses, device IDs, device types, operating system types and versions, client versions, camera types, microphones and speakers, and the type of connection.
If content is exchanged, uploaded or provided in any other way within the tool, this content will also be stored on the servers of the tool provider. Such content includes, in particular, cloud recordings, chat/instant messages, voicemails, uploaded photos and videos, files, whiteboards and other information which is shared during the use of the service.
Please note that we do not have complete influence on the data processing methods of the tools used. Our means depend considerably on the corporate policy of the respective provider. You will find further information about the data processing through the conference tools in the privacy policies of the respective tools used, which we have listed underneath this text.
Purpose and legal basis
The conference tools are used to communicate with prospective or existing contract partners, or offer specific services to our customers (Art. 6[B] GDPR). The use of the tools also enables the general simplification and acceleration of communication with us and our company (legitimate interest within the meaning of Art. 6[f] GDPR). Provided that consent has been obtained, the use of the respective tools takes place on the basis of this consent, and the consent can be withdrawn at any time with future effect.
The data gathered directly by us via the video and conference tools will be erased by our systems as soon as you ask us to delete them, if you withdraw your consent, or if the purpose of the data storage ceases to apply. Stored cookies will remain on your end device until you erase them. Mandatory statutory retention periods remain unaffected. We have no influence on the duration of storage of your data which is stored by the operators of the conference tools for their own purposes. For details about this storage, please consult the operators of the conference tools directly.
We use the following conference tool:
Conclusion of an order processing contract
We have entered into an order processing contract with the provider of Microsoft Teams and implement the strict standards of the German data protection authorities when using Microsoft Teams.